FAQ

  1. What products do you sell? We specialize in high-quality, beautiful, and luxurious fountain pens. Our collection includes elegant fountain pens suitable for everyday writing, professional use, gifting, and pen collecting.
  2. Where do you ship to? We currently ship to all addresses within the United States, including Hawaii and Alaska.
  3. What are your shipping options and costs?

We offer the following shipping methods at checkout:

Express Shipping: 3-6 business days – $20
Free Standard Shipping: 7-14 business days – FREE
Standard Shipping: 7-14 business days – $10

  1. How long will it take to receive my order?

Express Shipping: 3–6 business days
Free Standard / Standard Shipping: 7–14 business days

Delivery times may vary slightly depending on your location.

  1. Do you offer free shipping? Yes! We provide a Free Standard Shipping option (7-14 business days). Free shipping will be automatically applied when available at checkout.
  2. What is your return policy? We accept returns within 30 days of delivery. The fountain pen must be in original, unused condition with all packaging and accessories. Please contact us before returning any item.
  3. How can I contact customer support? You can reach our support team via email at support@Whiskember.com or through the live chat on our website. We typically respond within 24 hours.
  4. Are your fountain pens brand new and authentic? Yes, all fountain pens we sell are 100% brand new, made with premium materials and excellent craftsmanship.
  5. Do you ship internationally? At this time, we only ship within the United States.
  6. Can I cancel my order? You can cancel your order within 12 hours after placing it. After this period, cancellation may not be possible if the order has already been processed.